At Off-Grid Source, your satisfaction is our top priority. We stand behind the quality of our products, but we understand that plans can change. If you need to return an item, simply reach out to us within 30 days of receiving your order, and we'll make the process as seamless as possible. Email us at contact@offgridsource.com with your order number, and we’ll assist you every step of the way.
Customer-Responsible Return Shipping
Please note that return shipping fees are the responsibility of the customer. To ensure your return reaches us safely, we recommend using a trackable shipping service.
No Hidden Fees, Ever
We believe in transparency. That’s why we don’t charge restocking fees. You can return any item—no surprises, no hassle.
Refund Eligibility
To be eligible for a refund, your returned items must be in "Like New" condition. This means they should be in their original packaging, with all accessories included, and show no signs of wear or use. Unfortunately, items that don’t meet these criteria won’t qualify for a refund.
Handling Damaged Goods
If your item arrives damaged, please make a note when signing for delivery and take photos of the damage. Send the photos to contact@offgridsource.com on the day of delivery. We’ll cover the return shipping costs for defective, damaged, or incorrect items.
Order Cancellations
If you need to cancel an order, contact our customer service team as soon as possible. Cancellations made before shipment will receive a full refund. Orders cancelled after shipment will fall under our 30-Day Return policy.
