Shipping & Delivery Policy

Placing Your Order

• Processing Timeline: Orders are typically processed within 72 business hours (Monday–Friday, excluding public holidays).
• Delivery Estimates: Most shipments arrive within 5–10 business days from purchase date.
• Review Before Checkout: Double-check all order details and product selections before purchase.
• Quote-Based Orders: Ensure you're using the most recent quote to avoid discrepancies.

Order Confirmation & Updates

• Confirmation Email: Sent immediately after order placement, including the order number and essential documents.
• Processing Updates: Follow-up emails will be sent post-processing. Availability issues or delays will be communicated within 72 business hours.

• Courier Services: We use leading carriers: FedEx, UPS, USPS, and various freight providers.
• Tracking Your Shipment: Tracking details will be emailed upon dispatch. Customers are responsible for monitoring shipment status.
• Remote Deliveries: Shipping partners may contact you directly to finalize delivery arrangements in remote areas.

International Shipping

• We currently ship to the lower 48 states and deliver to freight forwarders for international customers.
• For shipments outside this region, contact us for a custom shipping quote or arrange your own shipping provider.

Shipping & Delivery Policy

By placing an order, you agree to these terms:

• Provide a complete and accurate shipping address and contact details during checkout.

While Your Order is in Transit

• Delivery Delays: Contact us at contact@offgridsource.com if your order hasn't arrived within 15 business days.

Undelivered Items & Non-Delivery Situations

• Reporting Missing Deliveries: Email contact@offgridsource.com with:
  • Order number
  • Detailed description of the issue
• Next Steps:
  • Reshipment arrangement or
  • Instructions to reclaim the package

Packages Marked as Delivered

• What to Do:
  • Check all delivery areas and with neighbors.
  • Review available security footage.
• Liability Notice: Once marked as "Delivered", the recipient assumes full responsibility.

Inspecting Your Shipment

• Visible Damage:
  • Document damage on the delivery receipt.
  • Take clear photos within 24–72 hours.
  • Submit a claim to contact@offgridsource.com.

Reporting Damaged or Missing Items

• File a report within 72 hours with all necessary information. Reports after 72 hours may affect claim outcomes.

Keep Original Packaging

• Important: Retain all original packaging for returns, repairs, or replacements.
• Note: Off-Grid Source does not provide replacement packaging.

Receiving Freight & Oversized Shipments

• Coordinate Delivery: Freight carriers will schedule appointments.
• Access Issues:
  • Pick up from the freight terminal, or
  • Arrange delivery to an accessible location.

Before Shipment (Pre-Shipment)

• Cancel within 24 business hours by:
  • 📧 Email: contact@offgridsource.com
  • 📞 Phone: 877-556-3347

After Shipment (Post-Shipment)

• No cancellations after shipment. To refuse delivery:
  • Track shipments for availability.
  • Be aware of possible manufacturer reconsignment fees.
  • Shipping fees are non-refundable after shipment.